If I sign up to the Ivertec Broadband and Phone service before the 15th day of the month, will I still receive my free minutes?
Yes, you will be entitled to 100% of the free minutes.
If I sign up to the Ivertec Broadband and Phone service after the 15th day of the month, will I still receive my free minutes?
No, you will be entitled to 50% of the free minutes for the first month and thereafter you will be entitled to 100% of the free minutes
Will my free minutes reset automatically each month?
Yes, they will reset on the first calendar day on each month.
If I have minutes left over, can these be carried forward to the next period?
No, remaining minutes cannot be carried forward to the next month.
My free minutes are used up, what happens?
The customer will receive a voice message and email highlighting this. Users will get an automated message saying ‘insufficient credit’ when they try to dial a number outside the free minutes range. The customer should go to www.ivertecbroadband.com to add credit to their account by using "Top Up". All calls will be charged at low call rates as stated in Call Rates.
Will "Top Up" credit expire?
No, this credit will remain on your account until it is used.
I am on the Ivertec Broadband network and so is my friend. Is there a charge to call my friend?
No, there is no charge to call people on the Ivertec Broadband network.